Terms and Conditions
Welcome to Caia Crafts website Terms and Conditions of use. These terms and conditions apply to the use of this website at caiacrafts.co.uk. By accessing the Caia Crafts website and/or placing an order, you agree to be bound by our terms and conditions (hyperlink to terms and conditions).
Using the Caia Craft website indicates that you accept these terms and conditions regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, please do not use our website.
Caia Crafts is a part of Caia Park Partnership Ltd
Company registration number 3426273
Charity registration number 1072393
Our contact details are as follows:
Trading address:
Caia Crafts
Caia Park Centre
Prince Charles Road
Wrexham
LL13 8TH
General email: info@caiacrafts.co.uk
Telephone number: 01978 310984
Terms of Contract
Caia Crafts reserves the right to alter these terms and conditions of sale without notice at any given time without prior notice.
Caia Crafts reserves the right to terminate the contract of sale if full payment, as outlined on the website at the time of purchase, is not met in full. The contract is also subject to your right of cancellation.
Any order placed by you, the customer, for goods which are advertised on the website is considered an offer by you to purchase the relevant goods. No contract exists between Caia Crafts and you, the customer, until Caia Crafts have received and accepted your order. Caia Crafts will notify you by email, acknowledging Caia Crafts have received your order shortly after you have placed it. This confirmation of your order is not notification that Caia Crafts have accepted your order.
Pricing and Description of Goods
The price of the item displayed on the website does not include any additional charges such as delivery charges. All additional costs will be outlined before final placing and confirmation of order.
Every effort is made to ensure that the pricing on the website is correct at the time of purchase. If Caia Crafts have incorrectly priced a product Caia Crafts will contact you and offer you one of the three alternatives:
- Place a new order at the correct price,
- Cancellation of the wrongly priced item and confirmation of remaining order with correctly priced goods,
- Cancellation of whole order.
If no acknowledgement and response of these three options is received within 14 days, the order will be cancelled and any payment for the incorrectly priced item(s) will be refunded to the original payment method.
Caia Crafts have tried to ensure that the products displayed on the website are described accurately and according to the manufacturer’s specification. There is a possibility that a slight variation of product description may occur. Should you wish to obtain further information, please feel free to contact Caia Crafts.
If, within a duration of 14 days of accepting your order, Caia Crafts find that any/all your ordered items are unavailable, Caia Crafts shall contact you for either a refund or offer a suitable alternative. If a suitable alternative is not selected within 14 days, the unavailable item(s) shall be removed from your order and the available goods shall be dispatched. Any payment received for relevant goods shall be refunded to your original payment method.
Payment can be taken by credit or debit card and is due before the dispatch of any goods. Should payment be decline for any reason, Caia Crafts shall notify you by email or phone to arrange alternative method of payment or cancellation of order. The order shall be cancelled if no form of communication is received within 14 days.
No items will be despatched until full payment has been made and the funds have cleared.
Delivery
Delivery shall be made to the specified address on the order made unless otherwise stated through direct contact with a member of the sales team. Should the delivery address require changing after the goods have left the dispatch centre, a redirection charge of £10 shall be required. Any redirections of delivery are subject to individual order circumstances and account status.
All orders placed before 12.30pm on a working day shall be processed later that day and will then be delivered within 4 to 7 working days unless otherwise stated and providing all goods are available.
If delivery is refused or if the contract has been cancelled, Caia Crafts will reimburse you within 30 days of the total relevant sum which has been paid by you for the relevant goods. By exercising the right to cancel the order, you are required to return the goods to Caia Crafts. If goods are not received within fourteen days, Caia Crafts reserves the right to charge you for incurring costs of retrieving said goods.
Every effort is made to ensure that goods are delivered in the stated time on acceptance of your order however; Caia Crafts will not be held responsible for any loss or damage suffered by you through unavoidable or reasonable delay in delivery. Caia Crafts aim to notify you as soon as possible should there be any problem.
Please ensure a delivery address is provided where someone will be able to receive the delivery between 8.30am and 5.30pm between Monday and Friday. If no one is present and our couriers are unable to successfully complete delivery, a calling card shall be left with a phone number to rearrange delivery. If no contact is made with the couriers within two days of receiving this card, the goods will be returned to our despatch centre where the goods will need to be re-delivered where a charge may be applicable.
All items remain property of Caia Crafts until they have successfully been delivered to you. Once goods have been successfully delivered, all risk of damage or loss of item is then passed to you.
You shall be asked to sign for your received goods. Should there be any damage to the items or if the packaging does not appear to be in good condition the please refuse delivery. If, for whatever reason, you are unable to check the contents of your delivery then please sign for the delivery as ‘unchecked’ as failure to do this will affect warranty claims you may make thereafter.
Caia Crafts will attempt to delivery your clock on two occasions, if you are not able to receive the goods, Caia Crafts will charge an extra £4.97 to attempt delivery again.
Caia Crafts delivers to the UK Mainland only. An additional charge may occur for delivery outside the UK mainland.
Note: working days are Monday to Friday excluding bank and public holidays.
Right of Cancellation
You have the right to cancel your contract with Caia Crafts up to seven days after receiving your goods in line with you statutory rights. You must advise Caia Crafts by email, post or by using the ‘contact us’ section of the site. Should you wish to cancel your contract after delivery of goods, you are responsible for returning the goods to Caia Crafts within fourteen days of receipt at your own cost unless the items are faulty or incorrectly described.
After notifying Caia Crafts of cancellation of the contract, you shall be credited within thirty days of Caia Crafts receiving your items
Refund Policy
If you are eligible for a refund then Caia Crafts shall refund you to your original method of payment which was used at the time of ordering. It is you, the customer’s, responsibility to ensure Caia Crafts are notified of any changes to your details (i.e. no longer using the original card the order was placed on). Refunds can take up to thirty days and, once processed, can take up to five days to appear on your account. (Depend on the card issuer).
Warranty
All items supplied by Caia Crafts come with a manufacturer’s warranty of twelve months from the date the goods were received unless otherwise stated. This warranty does not affect your statutory rights. Any faulty items returned within the warranty period must follow our Returns Procedure.
Warranty does not cover you for any defects in the items which have arose from general wear and tear, accidental damage, wilful damage or negligence from you or and other third party, use otherwise than in accordance with its intended use, failure to follow the manufacturer's or Supplier's instructions, or any alteration or repair carried out without Caia Crafts’ prior written approval.
Faulty Item(s)
If goods are faulty upon delivery, you must notify Caia Crafts within forty-eight hours of receipt of said goods either by email, post or by using the ‘contact us’ page on our website. You can also phone our Customer Service team during stated hours. All faulty goods received should be returned in line with our returns procedure.
All items returned shall be tested and if the said fault has been verified, Caia Crafts shall replace the item with five working days, if it is in stock, at no additional cost and you shall be reimbursed any reasonable delivery costs incurred by the return. Should the product be discontinued, Caia Crafts shall offer you a suitable alternative or a refund.
Should the goods not be faulty, you shall be notified by our returns team and the items shall be returned to you at your own costs.
Items Damaged Upon Arrival
Should any items reach you which are damaged, you should notify Caia Crafts by email, post or by the ‘contact us’ page on the website within forty-eight hours within receipt of the goods. The goods should be returned to Caia Crafts in line with our returns procedure. Once Caia Crafts have received the goods at our dispatch centre, Caia Crafts will perform checks and will examine the goods for damage. If the damage stated is verified, Caia Crafts shall replace the item within five working days at no additional cost should the product be in stock and you shall be reimbursed any reasonable carriage charge incurred by the return.
If the items returned are found not to have been damaged, you will be notified and the goods shall be returned to you at your own cost.
Wrong Item(s) Delivered
Should Caia Crafts deliver an incorrect item to you must notify Caia Crafts within seven days with the items being returned in line with our returns policy. Once all the incorrect items have been received at our dispatch centre, the correct items shall be shipped within five working days and you shall then be reimbursed for any reasonable charge incurred by the return.
Items Not Required
Should you wish to return an unwanted item, you must notify Caia Crafts within seven days of receipt of the goods by post, email or by using the ‘contact us’ section of the website. All relevant refunds shall be credited back to the original payment method within thirty days of you notifying Caia Crafts of any cancellation of the contract.
All items must be returned in line with our returns policy within twenty-eight days of you notifying us. You shall be responsible for returning the goods at your own cost and they should be returned in a sellable condition in the original packaging. Should this not be the case, the items shall be returned to you at your own cost.
Additional Items Delivered
Should Caia Crafts deliver any additional items which were not on the original order, you must notify Caia Crafts immediately either by email, by post or by the ‘contact us’ section’ on the website. The additional item(s) should be returned to Caia Crafts in line with our returns policy.
Once the relevant goods have been returned to our dispatch depot, you shall be reimbursed for any reasonable carriage charge incurred by the return. Should you be found in possession of goods which have not been paid for, you shall be charged for the items in full.
Returns Procedure
When necessary, items should be returned to their original packaging and in a sellable ‘as new’ condition to the despatch centre:
Caia Crafts
Caia Park Centre
Prince Charles Road
Wrexham
LL13 8TH
Before the return of any items, you must acquire a Returns Reference Authorisation Number (RRAN) from us. This number is required on all correspondence and a covering letter is required on the returned item(s) stating your name, order number, contact phone number and your RRAN. All items returned without a valid RRAN shall be returned at your own cost.
Limitation of Liability
Caia Crafts will not be held liable or responsible for any loss or damage where;
Such loss or damage is not a reasonably foreseeable result of any such breach;
There is no breach of a legal duty owed to you by Caia Crafts or by its employees or agents;
Any increase in loss or damage resulting from breach by you of any item of this contract.
Nothing in these conditions excludes or limits the liability of Caia Crafts for death or personal injury caused by our negligence or fraudulent misinterpretation.
Data Protection
Caia Crafts takes reasonable precautions to keep all details of your order and payment secure. Unless Caia Crafts is negligent, Caia Crafts shall not be liable for unauthorised access to information supplied by you.
Jurisdiction & Governing Law
These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.
Security Protection
To ensure your credit/debit card is not being used without your consent, your name, address and other supplied personal information will be validated accordingly against appropriate third party databases.
Acceptance of these terms and conditions consents Caia Crafts to perform such checks. By accepting these Terms and Conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected.
All information supplied will be handled securely and strictly in accordance with the Data Protection Act 1998.
During security checks Caia Crafts may ask for additional information or documentation to support the data you have supplied.
Product Images
All our product images are purely for illustrative purposes and can differ from the product you may receive, wood is a natural substance and variance may occur.
Third-party Compensation
Caia Crafts will not and does not pay third-party party compensation as a result of any loss or damage to any person or object.
